PayLoop's AI platform turns every guest interaction into intelligence — predicting who's about to churn, automating the campaign to bring them back, and building a customer base that compounds over time.
Here's what the platform sees, decides, and does — for two guests visiting your outlet today.
Monday, 12:34pm — Priya scans the QR at her usual table. Her profile loads: 14 previous visits, favourite order flagged (Iced Matcha + Shakshuka).
At payment — Platform auto-applies a 12% cashback boost (vs. standard 8%) to offset churn risk. Priya earns AED 24 this visit instead of AED 16.
Post-visit — Cashback notification lands with a personalised message: "Your table's waiting, Priya." Next visit probability rises to 71%.
On arrival — James scans the QR, browses the menu. Platform logs: Table 7, Friday evening, ordered 3 rounds over 90 minutes. Spend: AED 210.
At payment — James pays via Apple Pay. Cashback of AED 16 lands instantly. He's no longer anonymous — James has a guest profile.
Day 10 — No return visit yet. Platform triggers a win-back: "AED 16 cashback waiting. Come back before Sunday." James returns on day 13.
Every capability is connected. Each guest interaction makes the next one smarter.
Every scan builds a profile. Visit frequency, spend patterns, favourite items, time-of-day behaviour, churn risk score. Your guests stop being anonymous the moment they pay.
Real-time profilingAI models trained on F&B visit patterns flag guests whose frequency is dropping before they disappear. You get a ranked churn-risk list every morning — not a list of guests you've already lost.
Predictive AICashback lands the second a guest pays — but only redeems at your outlet. No points, no stamps, no confusion. Unredeemed cashback costs you nothing. You pay for loyalty only when you earn the return visit.
45.8% redemption ratePush the right offer to the right guest at the right moment — automatically. Happy-hour boost, birthday reward, win-back after 10 days of absence, milestone celebration. 393 loyalty scenarios, zero manual effort.
393 automationsSegment guests by behaviour. Identify your top 20% by lifetime value. Track new vs. returning, peak windows, spend by category, cashback ROI. Know who drives your revenue — and who's about to stop.
Behavioural segmentationOne unified guest identity across every brand in your group. A guest who visits Wave Coffee and John Dory is a single profile — not two strangers. Cross-brand loyalty. Group-level campaigns. One CRM.
Cross-brand unifiedPayLoop campaigns run on guest behaviour — not a schedule someone manually sets. When the platform detects a trigger, the campaign fires. When the guest returns, the loop closes.
Auto-triggers after 10 days of absence. Personalised cashback boost to re-engage.
Detected from profile. Fires 3 days before — drives the celebration visit.
Elevated cashback during configured slow windows. Traffic when you need it.
3-step sequence that converts new guests to regulars within 14 days.
Top 10% spenders get elevated cashback automatically. No manual curation.
5th visit, 10th visit, 1-year anniversary — reward loyalty milestones automatically.
Not just top-line sales. Behavioural segmentation that shows you where revenue comes from, who's at risk of leaving, and what your best guests have in common.
Book a 20-minute demo. We'll show the retention engine running live on your menu, with your numbers.